Top 10 Most Asked Auto Glass Questions
from our past customers

1.Repair or replace my windshield?
We recommend that any windshield damage get fixed as soon as you can. If the dings, chips, or cracks damage isn’t obstructing the driver’s vision and smaller than the size of a quarter coin, then repair is usually possible. This could save you or your car insurance company the right amount of money. For yours and the passenger’s safety, any more significant damage on the windshield should be replaced.

2.What does the windshield do to keep me safe?
The car manufacturer designed the windshield for a few safety functions besides the obvious one, such as blocking dangerous flying foreign objects or shielding you from the rainwater while you are driving.

  • In case of a rollover accident, your windshield will provide 60% of the roof crush protection.
  • In case of a front-end collision, your windshield will provide the passenger’s airbag’s backstop support.
  • In case of a crash or rollover, your windshield will stop you from ejecting or crushed.

Your life could depend on it, so make sure that you are getting your windshield replaced correctly with your trusted shop – RS Auto Glass (289) 291-0988.

3.What is an OEM auto glass?
OEM is the abbreviation of the Original Equipment Manufacturer. These glasses met the manufacturer specifications for safety and quality. Why should you use the OEM glass? Because OEM glass will provide the proper fitting for your car. This prevents any leakage of water or air coming in. Especially in case of an accident, the glass will do its safety job to protect you and your loved one. Please refer back to question #2 above for the safety function of the auto glass. Your auto insurance policy will pay for the OEM glass replacement, so ask us about this.

4.How long do you need to replace my car glass?
This depends on the type of auto glass and your car make/model. Windshield takes the longest to replace, as it is the largest glass in the car. Some car model has extra features that come with the windshield such as rain sensor which is more complex to replace, hence it will take more time. Typically, we will get the replacement work done for around 1 hour. Be aware of any technician who claims that they can get it done in 30 mins or so. Cutting corners while installing your car glass will result in the glass not properly replaced, and it is unsafe for you to drive.

5.Who do I choose to work on my glass?
Here are things that you want to look out for but not limited to:

  • A long-standing local auto glass shop that has good reviews on Google.
  • They use OEM glass if your insurance policy covered it, or you have the budget for it.
  • They take the right amount of time to work on your car glass. Not too quick, not too long.
  • They are trained and certified.
  • They clean up your car before giving it back to you.
  • They provide a warranty on their work.

6.Do you offer a warranty on your service?
Yes, we do. The glass itself will typically come with the manufacturer’s warranty, and we offer a lifetime warranty on our workmanship. If you have any problem with the work that we did, come back to the shop, and we’ll take care of it for you at no charge.

7.Can I wash my car right after leaving your shop?
It is best to wait out for 24 hours due to the fact that the seal and the outer molding need time to set in properly. The high-pressure washing might damage them and create water leakage on your glass.

8.Why does your cost to replace my windshield is much less than other shops?
We are a family-owned auto glass shop. We don’t have to pay franchising fees, lots of brand marketing, and unnecessary management and employee salaries; hence our cost is much lower than the big brand shop. We have been fixing and replacing auto glass since 1993, and we like how things are running at our shop, and we won’t be changing it anytime soon.

9.Do my auto insurance goes up if I used the deductible to replaced my windshield?
The answer is no. The auto insurance rate doesn’t factor in an auto glass replacement claim as far as we know. It should not count as an accidental claim. There are many different insurance companies out there, so to be sure, give your insurance company a quick call to confirm.

10.Do I have to go with the shop that my insurance company recommended?
According to Consumers Council of Canada, the consumer has “The right to choose products and services at competitive prices with an assurance of satisfactory quality.” in this case, the right to choose which shop to repairs your car glass. Some insurance companies have a preferred list of auto glass shops that they would like you to use, but that is entirely up to you.

Call Us Now For Your BEST QUOTE!
(289) 291-0988

Whether you want to have an appointment book at the shop or want our mobile auto glass service, we will come to your home or your workplace to repair or replace your auto glass. Call the number above, and we will talk with you soon!